Privacy Policy

NorthGrid collects information necessary for the operation and coordination of energy infrastructure systems. This includes technical data from grid operations, contact information you provide (such as name, email, and organization), and usage data from our digital platforms. We do not collect sensitive personal data unrelated to our operational services.

The information we collect is used to manage and improve our energy infrastructure coordination services, including demand forecasting and system balancing. We use data to ensure grid resilience, provide operational oversight, and communicate important service updates. Your information is processed in accordance with Canadian data protection laws, including PIPEDA.

NorthGrid may share operational data with authorized infrastructure partners and regulatory bodies as required for system coordination and reliability. We do not sell your personal information. Data may be processed by trusted service providers who assist in our operations, all of whom are bound by strict confidentiality agreements.

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. Our security protocols are designed to meet the high standards required for critical energy infrastructure management. Access to personal data is restricted to personnel who require it for their duties.

You have the right to access, correct, or request deletion of your personal information held by NorthGrid. You may also object to or restrict certain processing activities. To exercise these rights, or for any questions regarding our privacy practices, please contact us at privacy@northgrid.com.

This Privacy Policy may be updated periodically to reflect changes in our operations or legal obligations. The most current version will always be posted on our website. We will notify users of any material changes that affect how we process personal data. This policy was last updated on April 15, 2024.