How can I get technical support for NorthGrid systems?Our 24/7 technical support team can be reached via the dedicated support portal in your operational dashboard, by email at support@northgrid.com, or by phone at 1-970-324-0819 for critical infrastructure incidents.
What is the process for reporting a grid data discrepancy?Log the incident through the 'Data Integrity' module in the NorthGrid platform. Our coordination team will automatically create a ticket and begin analysis. For urgent matters, call the operations hotline.
Who should I contact about demand forecasting API access?For API integration, documentation, and developer support, please contact our Digital Systems team at integrations@northgrid.com. Include your project details and required data scope.
How do I request training for new operational workflows?Operational training schedules and materials are available in the 'Resources' section. To schedule a session with our systems trainers, submit a request via the support portal or email training@northgrid.com.
Where can I find system status and maintenance schedules?Real-time system status and planned maintenance windows are published on the NorthGrid operational status page (status.northgrid.com) and are broadcast to registered administrator accounts.
Our central hub for national energy infrastructure coordination and digital oversight.
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Headquarters
52508 Hegmann Forges Suite 842 Toronto, ON M5H 2N2 Canada
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Operations Desk
1-970-324-0819
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Grid Coordination
ops@northgrid.com
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Operational Hours
24/7 System Monitoring Business Inquiries: 9 AM - 5 PM EST
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